Shipping Information

**Please be advised that there will be a delay in shipping orders due to the high volume orders coming in from our Boxing Week sale. Please allow 5-10 business days for picking and processing of orders before they ship. Once the order ships you will receive an email from Can-par courier with a tracking number to your package.If you have any questions about an order, please contact us at you once again from the Pleasant Ridge Staff!**

As temperatures fall, the risk of liquids and wormer freezing increases. When ordering, please be aware that Pleasant Ridge Saddlery is not responsible for damages caused to goods freezing in transit. As a precaution we will not be shipping orders with liquids or wormer on Fridays.

Please note: Order processing can take 5 business days (not including weekends or holidays) to be packaged and shipped out.  Items placed in cart are not reserved. 
We aim to have 100% fill rates in our orders. If we are sold out of an item, we will ship your order without the item.  If an item is back ordered from our vendor, we will contact you via phone/email to notify you.  If we do not hear back from you, we will ship the balance of your order and the backordered items can be re-ordered at a later date.

Orders on hold due to a declined credit card will only be held for a week. If an alternate payment method is not provided in this timeline the order will be cancelled. 

**Orders that are placed on Saturday's and Sunday's may not get processed till the following business day**

*We DO NOT accept Visa Debit or Master card debit cards at this time. Please place online orders with either a Visa Credit card or Mastercard Credit card. NOTE: Credit cards are NOT automatically charged from our website. Once all items are confirmed in stock, credit cards are charged.* 

Ground delivery time is within 5 business days to most locations in Canada once the items ship from our location, unless otherwise stated in the product description.  Please note that this is not a guaranteed timeline, and we do not ship on weekends.  If you have a time-sensitive parcel please call our mail order department to ensure that it can be delivered to you in time.

To ensure expedient delivery, we have teamed up with CANPAR and PUROLATOR  courier service.  Both companies deliver during the day, and as of this year Can-par does not require a signature for deliveries. These companies are unable to ship to PO Boxes or rural route numbers, we require a physical address (number and road name).

We strongly recommend that if no one is home during the day to accept a parcel, that you give us a business address, place of work, or friendly neighbours address to deliver your parcel.  If this is not possible, please leave a note on your door with instructions to where the delivery driver can leave the parcel.  Please print your name and sign the note.              

If you need your parcel to be shipped by Canada Post, we will need to quote you a price.  Freight rates below are for Canpar and Purolator deliveries only.

In extreme cases, we may contact you about extremely high freight charges. With the high cost of fuel, all freight companies have passed huge price increases onto us. We are absorbing what we can, and we aim to keep our freight charges as low as possible.   We will always contact you if the shipping charge is different from your quoted online price.


Please see the chart below for a breakdown of shipping charges, cross-referenced with your postal code and dollar amount of the order (before taxes). 

Pleasant Ridge Shipping Rates Chart