Pleasant Ridge Saddlery is committed to 100% Customer Satisfaction. We want you to be happy with everything you buy at Pleasant Ridge.

 Please read the following guidelines for product return:

  • Most in-store items may be exchanged or refunded within 30 days of original purchase with a copy of your sales receipt. Items without a receipt may be EXCHANGED ONLY towards a product or store credit which can be used at any time. Without a receipt we are unable to return any item(s) for a full refund. You will receive in store credit or exchange only. Items may be EXCHANGED ONLY within 60 days of original purchase with a copy of your sales receipt. Any items returned after this period are not eligible for refund or exchange.

  • Shipping charges will not be refunded if item(s) are returned to our in store location.

  • No exchanges or refunds on final sale merchandise ending with 0.97.

  • We cannot refund personalized or custom ordered items, gift cards, limited edition items, books, supplements, dewormer or any ingestible product (for safety reasons).

  • Helmets and Boots returned in any sort of USED condition, will not be refunded, unless covered under manufacturers warranty. Tags must be attached, if item is eligible for a refund.

  • Saddles are not refundable if marked in any manner.

  • Any undergarments are non-returnable.

  • Horse and Dog Blankets and Sheets must be returned clean and unused. We suggest putting a clean sheet on your horse or dog first before trying your new blanket to test for sizing in order to keep them clean.

  • Bits cannot be refunded if they have been placed in a horses mouth. Bits must be returned with tags attached.

  • Items returned in any sort of USED condition will NOT be eligible for a refund. Items must be returned in ORIGINAL condition with tags attached.

  • We offer a TEN day trial period for both NEW and USED saddles. If you need additional time to trial the saddle, please contact Customer Service to lengthen your trial period. All shipping will be at the responsibility of the buyer if the saddle needs to be returned. Please note: Consignment saddles are not owned by Pleasant Ridge Saddlery, and we cannot be held responsible for damages found on consignment saddles after the TEN day trial period.

  • Any returns made must be returned back onto the SAME card as the original purchase, otherwise a store credit will be issued to the customer.

  • Any item returned with a gift receipt will be subject to exchange or store credit only. No cash, debit, or credit refunds will be given with a gift receipt.

  • Manufacturer defects: Please allow 7-10 business days for potential approval or processing. This return will be at the discretion of the manufacturer and Pleasant Ridge Saddlery will not be held responsible for their decision.

  • Custom Orders: Please note that Pleasant Ridge Saddlery does carry a Custom Order Contract, which will be enforced if a customer orders a non-stock item. Please contact one of our Department Managers for further details or a copy of the Custom Order Contract.

  • Saddle Layaway: Please note that Pleasant Ridge Saddlery does offer a NEW saddle layaway policy. We require a 20% deposit of the total cost of the saddle (including tax). A payment must be made every 30 (thirty) days unless otherwise approved by the manager. The total amount must be paid off within 6 (six) months of the original transaction unless otherwise approved by the manager. No other items are eligible for layaway at this time. Any items purchased with layaway saddles must be purchased in full. Saddles may not leave Pleasant Ridge Saddlery unless paid for in FULL. For further details or for a copy of our Saddle Layway Contract please contact our Customer Service Department.

  • Pleasant Ridge Saddlery cannot accept personal cheques. We will gladly accept VISA, MASTERCARD, INTERAC, CASH or INTERAC E-TRANSFER as a form of payment for in-store purchases.

  To return product bought online or through mail order, please follow the steps below.  

Online/Mail Order Return/Exchange Process

  • Please email our returns department at to receive your Return Authorization # (RA#).

  • Carefully pack your approved products (along with the Return/Exchange Form), CLEARLY MARK the RA# on the box, and address your package to our store. Important: All packages that are returned without an approved RA# on the box, can and will be refused.

  • Please return items by Canada Post "ground mail" to our store. Sorry, we cannot accept collect returns. Please note that refunds will not be given for purchased shipping boxes or envelopes.

  • Exchanges will be shipped back to you at your expense via courier.

  • All exchanges are subject to applicable shipping charges for the item amount.

  • Should you need any assistance with your purchase, our Customer Service Representatives will be pleased to assist you. Many issues can be resolved simply in just one phone call. Please feel free to contact us at 1-519-756-5840 or by email at

  • Original shipping charges or fees are NON-REFUNDABLE.

  • PLEASE NOTE: Items returned in any sort of USED condition will NOT be eligible for a refund. Items must be returned in ORIGINAL condition with tags attached. If we receive an item in non-refundable condition, the customer will be responsible for all shipping costs.

  • Refunds can only be processed with a receipt for full money back within 30 days of original purchase. Please refer to our Refund Guidelines and Store Policies for further detail.




754 Colborne St. West,
Brantford, Ontario, Canada  N3T 5L5

Phone: 519-756-5840

Fax:  519-756-2736