Customer Service

We want you to be happy with everything you buy at Pleasant Ridge. Please read the following guidelines for product returns. 

  • We cannot refund personalized or custom ordered items, books, videos, supplements/ wormers or any ingestible product (for safety reasons).
  • Boots returned in any sort of "used" condition, will not be able to be returned, unless covered under manufacturers warranty. 
  • Saddles are not refundable if marked in any manner.
  • Any undergarments are non-returnable.
  • Horse and Dog Blankets and sheets must be returned clean and unused. We suggest putting a clean sheet on your horse or dog first before trying your new blanket to test for sizing in order to keep in clean.
  • Bits cannot be refunded if they have been placed in a horses mouth. Bits must be returned with tags attached.
  •  Items returned in any sort of USED condition will NOT be eligable for a refund. Items must be returned in ORIGINAL condition with tags attached.
  • We offer a TEN day trial period for both NEW and USED saddles. If you need additional time to trial the saddle, please contact Customer Service to lengthen your trial period. All shipping will be at the responsibility of the buyer if the saddle needs to be returned. Please note: Consignment saddles are not owned by Pleasant Ridge Saddlery, and we cannot be held responsible for damages found on consignment saddles after the TEN day trial period. 
  • We are happy to make exchanges and refunds provided that the product has not been used or damaged. To return product bought at our store, please return your merchandise in its original condition, with a copy of the sales invoice, within 30 days for a full refund. 
  • Items without a receipt may be EXCHANGED ONLY towards a different size of the SAME sku(s). Without a receipt we are unable to return or exchange any item(s). 
  • Any returns made must be returned back onto the SAME card as the original purchase, otherwise a store credit will be issued to the customer.

We can also exchange or issue you a credit. To return product bought online or through mail order, please follow the steps below.

Online/Mail Order Return/Exchange Process

  1. Please call our mail order department for a return authorization number at 519-756-5840.
  2. Carefully pack your approved products (along with the copy of the RA#) and address your package to our store. Important: All packages that are returned without an approved RA# on the box can and will be refused.
  3. Please return items by "insured ground mail" to our store. Sorry, we cannot accept collect returns. We will gladly refund your original shipping cost if you are returning an item because of an error on our part or if we have determined that the item is defective. However, in these cases the item must be returned via Canada Post. If you choose to ship it back via courier, your shipping refund will be only in the amount of the equivalent Canada Post return. Please note that refunds will not be given for purchased shipping boxes or envelopes. 
  4. Exchanges will be shipped back to you at the cost to ship the item via courier. Due to high shipping costs we are unable to ship exchanges at no cost. 
  5. Should you need any assistance with your purchase, our trained Customer Service Representatives will be pleased to assist you. Many issues can be resolved simply in just one phone call. Please feel free to contact us at 1-519-756-5840 or by email at
  6. PLEASE NOTE: Items returned in any sort of USED condition will NOT be eligable for a refund. Items must be returned in ORIGINAL condition with tags attached. 
  7. Refunds can only be processed with a receipt for full money back. Items returned without a receipt will receive store credit only.


754 Colborne St. West,
Brantford, Ontario, Canada  N3T 5L5

Phone: 519-756-5840

Fax:  519-756-2736